Unused products can be returned to us within 14 days of delivery for a full refund or exchange. Products and packaging must be in the same good condition that they were supplied in. Please quote your name, address and order number and the new product part number required for exchange or request to refund in with your return and ideally inform us before they are returned. Please note that goods that have been taken on a trip abroad are considered used and non returnable. Returns made outside of this time may not be accepted or subject to a administration fee.
Return shipping costs must always be paid by the customer and we recommend to be sent using a service that requires a signature, we can only refund or replace your order if we receive it. We can collect your unwanted items at a fee of £15 per item, this is an optional service and you are not required to use this service.
If you believe your item to be faulty, contact us prior to returning the goods quoting your name and order number and a description of the fault. We may require digital images, or for you to send the goods back for inspection. No goods that are returned without prior contact will be accepted, and goods that have been mis-used as outlined in the 1st paragraph in the returns section above will not be considered.
Ill fitting items should be identified within 30 days of receipt of an order (a digital image highlighting the problem). Please contact us before you return any items.
All socks or chains purchased should be trial fitted before any trip or event of snow as we are unable to replace or refund items if not in the UK or Ireland or in adverse weather conditions there may be delays.
Damages caused by miss-use of chains or socks will not be exchanged to refunded. Please note that chains or socks are not indestructible. Spinning wheels with chains fitted, overuse on non snow/ice surfaces and incorrect fitting (including under & over tightening) may all cause the chains to break, chains are supplied with extra chain links because chain may need repairing from damage caused by the above mentioned misuses , any chain used on the cars, vans and 4x4 can only be so thick due to fitting and clearance reasons.